I will start this ArrowTeks review by saying this broker was founded by Forex veterans. This is important information that tells us we can expect to see good education and trading conditions since those people know how to make an excellent trading environment. What they aim to achieve is a place where everyone can trade equally. It’s not important if you are a professional or not, someone with more experience will be there to assist you.
In ArrowTeks you can find personalised one-on-one coaching and industry-leading market data. This way the broker builds a long-term relationship with clients, and it only shows us we are dealing with professionals.
There are four different account types and you can choose the one according to the experience. This is an excellent selection and I guarantee you will be satisfied with the offer within each one of them. The smallest Account Type is Silver. If you choose it, you need to deposit at least 250 EUR, and there are over 200 tradable assets and market reviews. Also, the leverage is up to 1:100.
After the Silver one, we have Gold. If you choose this one, the minimum amount you have to deposit is 10,000 EUR. In that case, you will have a dedicated senior account manager, bonus funds, gold spreads, leverage up to 1:200, financial planning, risk management planning, special venture promotions, and monthly webinars. It’s more than obvious this offer is excellent, so let’s see what you get with Platinum. The minimum deposit is 50,000 EUR and aside from all the things I just mentioned, you will get trading signals, weekly webinars, and private analyst sessions.
As the last option, there is a VIP account. Keep in mind this is an Invitation-Only Account, so you will have to see the minimum deposit amount by yourself if you decide to become a VIP member. What I can tell you is that you will get complete access to webinars, prioritised withdrawal process (Level 1), access to lucrative VIP events, and the leverage up to 1:400.
If you want to become a successful trader, you need to improve your skills and knowledge. That is the only way to be better and if a broker is professional enough, it will ensure you have a decent education. That’s why I was excited to see the Education Section in Arrowteks.
What this broker provides is a Glossary (always a handy thing to have, especially for beginners), Asset Index, and FAQ that contains all the answers and in-depth explanations on how to open an account, use a platform, contact support or start trading.
Lastly, my favorite part — an eBook section. In most cases, eBooks are reserved just for clients. Well, not with Arrowteks. This broker understands the importance of good knowledge. You can read all those books even if you are not a client. That way, you will begin the trading journey completely prepared. You can enjoy reading Basic Technical Analysis eBook, Beginners Strategies eBook, Capital Management, CFDs and Stocks eBook, Forex and Global Trading, Advanced Strategies, etc.
The website design is so simple, yet it has everything the trader could need. It is neat, all information is visible, and you won’t spend much time trying to find something. Most importantly, there is a main menu that contains things like Trading Platform, Education Centre, About Us page, etc.
In this part of the Arrowteks review, we will focus on the Trading Platform, to see what this broker provides. It is a web-based trading platform, so you don’t have to download anything. The first step is to log in to your account and the second one is to start trading. The only requirement is an Internet connection. Of course, the platform is optimised for every device, so you can trade using the mobile as well.
This web-based platform is responsive and well-designed. You can open everything instantly, and switch between assets within seconds. There is a drop-down menu and you can change between the trending assets (CFDs on Forex, Commodities, Crypto, Stocks, and Indices), daily changes, or simply list by the name.
The selection of assets on the platform is good. You can choose between six crypto pairs and stocks from popular companies (for example Zoom, Visa, Tesla, etc). It is more than obvious that people behind this broker are veterans since there is everything that could be important to traders.
You have no idea how important it is to have proper customer support. So far, I liked everything this broker offered, and I hope that will continue. So, let’s see what methods available and how responsive customer representatives are.
Clients can contact customer support using the fill-in form on the website, sending an email, sending a message on Live Chat, or simply reaching them out on the phone. The form is excellent because you can choose between different sectors, depending on your question (Customer Support Service, Trading Platform Assistance, General Feedback, and Complaint). When you choose the right department, the message will instantly go them and agents will be able to reply fast, without any unnecessary delays.
If you choose to send an email, there are two of them. One is for compliance and the other is for support. There are even different phone numbers depending on the country (for Australia and the United Kingdom), and the working hours are Monday to Friday 08:00 – 12:00 GMT.
Finally, you can send a message using Live Chat and I assume this is the fastest method. So, if you want an instant reply, contact them using the chat. To see the responsiveness, I sent a message on that chat and received a reply within a couple of minutes. What surprised me the most is how detailed the agent was. I did not receive a generic reply, instead, it was an in-depth explanation. The working hours for Live Chat are Monday to Friday 06:00-13:00 GMT, so keep that in mind if you want to use it.
This broker provided different methods for deposit/withdrawal and you can choose the one that suits you the most. But before you make any withdrawal, you have to go through the identity verification process. This sounds like a lot of trouble, but it isn’t. It’s easy and fast and it will protect your funds. Once that is done, you can choose between Credit Card, Bank Wire, or Bitcoin method.
After that, you can make a withdrawal request. The process lasts between seven and ten business days and when that passes, you will have the money on your account. The minimum withdrawal amount is 100 USD/EUR/GBP and they charge a small withdrawal fee of 1%.
The best thing of all is the possibility to cancel your request if you change your mind. You can do that by sending them an email or calling the phone number they listed on the website and the money will be back on your trading account.
Also, there is a Refund Policy, and let me tell you something, there aren’t many brokers that will offer this. If you are not satisfied with Arrowteks, you can ask for a refund of your money (current eligible account balance). Someone from their customer support will need 48 hours to submit that request and contact you with more details. If the request is approved, you will pay a fee of 1% and that’s it, they will deactivate your account and you will have your money.
Can You Trust Arrowteks?
Based on everything I mentioned in this Arrowteks review, you can conclude by yourself. ArrowTeks is a trustworthy broker without any doubt. You will have so many opportunities, learning material, and great support. The selection of assets is incredible, you can choose between CFDs on FX, Stocks, Indices, Crypto, or Commodities, and the best thing of all, you will always get assistance if needed.